Data deletion instructions

Contact: lev@gymshackles.com

Tracer stores data only about its operator’s own connected social media accounts. To delete data:

Delete a platform’s data

• Sign in to Tracer and open Connections.
• Press Disconnect on the platform. Tracer revokes its access with the platform where supported and deletes the stored access and refresh tokens immediately.
• To also remove the platform’s historical posts and metrics, delete the brand under Settings → Danger zone, or email the contact above naming the platform: removal completes within 30 days, including expiry from rolling backups.

Delete everything

• Settings → Danger zone → Delete brand hides the brand and stops scheduled provider access. Its data remains recoverable in Postgres until a system administrator completes a permanent erasure request. This includes the brand’s connections, tokens, posts, metrics, assets and notes.
• Or email lev@gymshackles.com; deletion is confirmed within 30 days.

Platform-initiated requests

If you removed Tracer from a platform’s connected-apps settings (for example Facebook’s “Apps and Websites”), the platform’s access is already revoked. Email the contact above to have any stored historical data for that account deleted as described here.